Shipping & Delivery Policy

Effective Date: [24 Sep 2025]

***Applicable to all customers of ‘Shopping Centre’ on www.tryarnas.com***

At ArNas, we are committed to delivering your orders in a timely and reliable manner. To ensure efficient service, we partner with trusted third-party logistics providers (3PLs) for the shipping and delivery of books purchased through our platform. This Policy outlines the terms, timelines, responsibilities, and limitations related to shipping and delivery.

1. Scope

This Policy applies to all orders placed on ArNas, including physical books shipped domestically within India and internationally where service is available. Digital products such as eBooks are delivered electronically and are not subject to this Policy.

2. Shipping Partners

We collaborate with leading third-party logistics providers (including but not limited to Delhivery, Blue Dart, DTDC, FedEx, India Post, etc.]) to handle the pickup, transit, and delivery of your orders. Once dispatched, the responsibility for physical delivery lies with the logistics partner, though we remain your primary point of contact for order-related queries.

3. Processing Time

All confirmed orders are typically processed and handed over to our logistics partners within 1–3 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day. In case of high demand, stock shortages, or unforeseen circumstances, processing may take longer, and customers will be notified.

4. Delivery Timelines

Estimated delivery timelines are as follows:

• Within India (domestic orders): 3–7 business days from dispatch, depending on location and serviceability.
• Remote or non-serviceable locations: 7–12 business days, subject to availability of logistics partner coverage.

These are estimated timelines only and may vary due to factors beyond our control, including weather conditions, strikes, natural disasters, operational delays, or customs clearance.

5. Shipping Charges

• A flat shipping fee shall be charged at checkout, irrespective of order value, weight, dimensions, or delivery location.
• Free shipping may be offered on orders above a specified value, as per promotional offers or policies at the time of purchase.
• International shipments may incur additional duties, taxes, or customs fees imposed by the destination country, which are payable by the buyer.

6. Order Tracking

Once dispatched, you will receive a shipment confirmation email or SMS containing a tracking number and a link to track your order through the logistics partner’s platform. Tracking updates are subject to the availability and accuracy of the logistics partner’s system.

7. Delivery Attempts

Our logistics partners will make up to two (2) delivery attempts. If you are unavailable, the courier may contact you to reschedule delivery. If delivery fails after repeated attempts, the order may be returned to us. In such cases:

• In the case of prepaid orders, any applicable refund shall be processed only upon receipt and verification of the returned product by the Platform. Shipping charges, if any, shall be non-refundable.

8. Risk of Loss & Damage

All shipments are carefully packed before dispatch. Once handed over to the logistics partner, the risk of loss or damage passes to the buyer. However, in case of damage during transit, please report it to us within 48 hours of delivery with photographic evidence, and we will assist you in filing a claim with the logistics partner and arranging a replacement or refund as per our Return & Refund Policy.

9. Undeliverable or Delayed Shipments

An order may be considered undeliverable if:

• The delivery address provided is incomplete or incorrect.
• The recipient is unavailable to accept delivery despite repeated attempts.
• Delivery is restricted due to government regulations, customs restrictions, or logistic partner limitations.

In such cases, the order will be returned to us, and we will contact you for redelivery options or issue a refund, as applicable. We are not liable for delays caused by logistics partners, customs processes, or events beyond our control.

10. Customer Support

For any questions related to shipping, tracking, or delivery, please contact our Customer Support team:

Customer Support
Email: contact@tryarnas.com
 

11. Amendments

We may amend this Policy from time to time to reflect changes in logistics arrangements, applicable laws, or operational requirements. The revised Policy will be effective from the date of publication.